{"id":10940,"date":"2021-07-13T14:41:08","date_gmt":"2021-07-13T12:41:08","guid":{"rendered":"https:\/\/ottolock.de\/shipping-delivery\/"},"modified":"2025-03-12T16:13:25","modified_gmt":"2025-03-12T15:13:25","slug":"shipping-delivery","status":"publish","type":"page","link":"https:\/\/www.ottolock.de\/en\/shipping-delivery\/","title":{"rendered":"Shipping &amp; Delivery"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10940\" class=\"elementor elementor-10940 elementor-8550\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14800a08 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14800a08\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2056d177\" data-id=\"2056d177\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ee2df48 elementor-widget elementor-widget-text-editor\" data-id=\"1ee2df48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>ORDER PROCESSING<\/strong><\/h2><ul><li>The standard processing time is one working day. Orders are dispatched daily until 2 pm.<\/li><li>There are no weekend deliveries available.<\/li><li>Orders placed during sales or holidays may be delayed 1-2 business days.<\/li><li>OTTOLOCK EUROPE is not responsible for lost or stolen packages after delivery has been confirmed.<\/li><li>PLEASE NOTE: Estimated arrival dates are not guaranteed.<\/li><li>We ship with DHL<\/li><\/ul><h2><strong>I. Shipping within Germany:<\/strong><\/h2><p>For shipping within Germany (incl. German islands) we charge a flat rate per order of 6.95 Euro incl. shipping costs. VAT. The delivery time is 1-2 working days.<\/p><h2><strong>II. shipping outside germany<\/strong><\/h2><p>For shipping to the following countries, we charge the following prices, incl. VAT:<\/p><p><span style=\"letter-spacing: 0px; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">We deliver to the following countries:<\/span><\/p><ul><li>Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland: \u20ac14.95<\/li><li>Austria, Bulgaria, Croatia, Cyprus, Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden: \u20ac16.95<\/li><li>Greece: \u20ac22.95<\/li><\/ul><div>The delivery time depends on the country and is between 2 to 7 working days.<\/div><p><strong>Delivery to Switzerland:<\/strong><\/p><p>For deliveries to Switzerland we recommend you to use the service of MeinEinkauf.ch. You can find all the information at MeinEinkauf.ch. All customs formalities and delivery to your door will then be handled by MeinEinkauf.ch for a small fee. You will receive your goods quickly, duty paid and at a reasonable price.<\/p><ul><li><a href=\"https:\/\/meineinkauf.ch\/einkaufen\/ottolock-schweiz\/\" target=\"_blank\" rel=\"noopener\">MeinEinkauf.ch &#8211; Website<\/a><\/li><li><a href=\"https:\/\/ottolock.de\/wp-content\/uploads\/2021\/02\/kundeninformation-meineinkauf-ch.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">MeinEinkauf.ch &#8211; Customer information (pdf)<\/a><\/li><\/ul><h2>FAQs<\/h2><p><strong>Can I cancel or change my order?<\/strong><\/p><p>It is not possible for us to cancel or change orders once they have been placed. Our order processing is very fast and starts being processed almost immediately upon receipt of orders. Please make sure to carefully review the details of your order, including the size and color of your choice and your shipping address. If there is a mistake, we will try to correct your order.<\/p><p><strong>What if I have entered the wrong delivery address?<\/strong><\/p><p>We guarantee delivery only to the address specified at the time of your order. Address changes for packages that are already in transit are not possible.<\/p><p><strong>What if I have entered the wrong billing address?<\/strong><\/p><p>If your order has been accepted by our system, it means that your credit card company has accepted the address you entered. You do not need to contact us to update your billing address.<\/p><p><strong>MISSING PACKAGE?<\/strong><\/p><p>Once a package is in the hands of the carrier, it is no longer in ours. The first steps are to check with your neighbors and contact the shipper. The carrier will be more able to help you find your package because they will be able to contact the delivery person and get more details about exactly where the package was delivered. Unfortunately, we are limited to the same tracking details as you. If the package has not shown up within 3-5 business days after it went missing, please contact us and we will work with you on next steps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ORDER PROCESSING The standard processing time is one working day. Orders are dispatched daily until 2 pm. There are no weekend deliveries available. Orders placed during sales or holidays may be delayed 1-2 business days. OTTOLOCK EUROPE is not responsible for lost or stolen packages after delivery has been confirmed. PLEASE NOTE: Estimated arrival dates [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-10940","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delivery and shipping conditions | ottolock.de<\/title>\n<meta name=\"description\" content=\"Delivery and shipping conditions\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery and shipping conditions | ottolock.de\" \/>\n<meta property=\"og:description\" content=\"Delivery and shipping conditions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ottolock.de\/en\/shipping-delivery\/\" \/>\n<meta property=\"og:site_name\" content=\"ottolock.de\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-12T15:13:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ottolock.de\\\/en\\\/shipping-delivery\\\/\",\"url\":\"https:\\\/\\\/www.ottolock.de\\\/en\\\/shipping-delivery\\\/\",\"name\":\"Delivery and shipping conditions | ottolock.de\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ottolock.de\\\/en\\\/#website\"},\"datePublished\":\"2021-07-13T12:41:08+00:00\",\"dateModified\":\"2025-03-12T15:13:25+00:00\",\"description\":\"Delivery and shipping conditions\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ottolock.de\\\/en\\\/shipping-delivery\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ottolock.de\\\/en\\\/shipping-delivery\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ottolock.de\\\/en\\\/shipping-delivery\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ottolock.de\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Shipping &amp; 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