{"id":11357,"date":"2026-01-30T02:55:40","date_gmt":"2026-01-30T02:55:40","guid":{"rendered":"https:\/\/ottolock.de\/?page_id=11357"},"modified":"2026-02-01T20:41:31","modified_gmt":"2026-02-01T19:41:31","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.ottolock.de\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"

Table of Contents<\/h2>\n
    \n
  1. Scope of Application<\/li>\n
  2. Conclusion of the Contract<\/li>\n
  3. Right to Cancel<\/li>\n
  4. Prices and Payment Conditions<\/li>\n
  5. Shipment and Delivery Conditions<\/li>\n
  6. Contract Duration and Contract Termination Regarding Subscription Contracts<\/li>\n
  7. Reservation of Proprietary Rights<\/li>\n
  8. Warranty<\/li>\n
  9. Special Conditions for Repair Services<\/li>\n
  10. Special Conditions for the Processing of Goods According to Client\u2019s Specification<\/li>\n
  11. Special Conditions for Assembly\/Installation Services<\/li>\n
  12. Redemption of Gift Vouchers<\/li>\n
  13. Applicable Law<\/li>\n
  14. Place of Jurisdiction<\/li>\n
  15. Code of conduct<\/li>\n
  16. Alternative dispute resolution<\/li>\n<\/ol>\n

    1) Scope of Application<\/h2>\n

    1.1<\/b>\u00a0These General Terms and Conditions (hereinafter referred to as \u201cGTC\u201d) of the company Sweatpoint Sports GmbH (hereinafter referred to as \u201cSeller\u201d) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as \u201cClient\u201d) and the Seller relating to all goods and\/or services presented in the Seller\u2019s online shop. The inclusion of the Client\u2019s own conditions is herewith objected to, unless other terms have been stipulated.<\/p>\n

    1.2<\/b>\u00a0Regarding the purchase of vouchers, these GTC shall apply accordingly, unless expressly agreed otherwise.<\/p>\n

    1.3<\/b>\u00a0A consumer pursuant to these GTC is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. A trader pursuant to these GTC is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.<\/p>\n

    1.4<\/b>\u00a0According to the Seller\u2019 product description, the object of the contract may be the supply of goods by way of a one-time delivery or the supply of goods by way of a stable delivery (hereinafter referred to as \u201csubscription contract\u201d). In case of a subscription contract, the Seller commits to supply the Client with the contractually owed goods for the duration of the agreed contract period and at the contractually agreed time intervals.<\/p>\n

    2) Conclusion of the Contract<\/h2>\n

    2.1<\/b>\u00a0The product descriptions in the Seller\u2019s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.<\/p>\n

    2.2<\/b>\u00a0The Client may submit the offer via the online order form integrated into the Seller\u2019s online shop. In doing so, after having placed the selected goods and\/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and\/or services contained in the shopping cart.<\/p>\n

    2.3<\/b>\u00a0The Seller may accept the Client\u2019s offer within five days,
    \u2013 by transferring a written order confirmation or an order confirmation in written form (fax or e-mail); insofar receipt of order confirmation by the Client is decisive, or
    \u2013 by delivering ordered goods to the Client; insofar receipt of goods by the Client is decisive, or
    \u2013 by requesting the Client to pay after he placed his order.<\/p>\n

    Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Seller not accept the Client\u2019s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.<\/p>\n

    2.4<\/b>\u00a0If a payment method offered by PayPal is selected, the payment will be processed by the payment service provider PayPal (Europe) S.\u00e0 r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as \u201cPayPal\u201d), subject to the PayPal Terms of Use, available at\u00a0https:\/\/www.paypal.com\/de\/webapps\/mpp\/ua\/useragreement-full?locale.x=en_DE<\/a>\u00a0or, if the Client does not have a PayPal account, subject to the Terms for payments without a PayPal account, available at\u00a0https:\/\/www.paypal.com\/uk\/webapps\/mpp\/ua\/privacywax-full#:~:text=You%20should%20note%20that%20PayPal\u2019s,offer%20under%20the%20user%20agreement<\/a>. If the Client pays by means of a method of payment offered by PayPal which can be selected in the online order process, the Seller hereby declares the acceptance of the Client\u2019s offer at the time when the Client clicks on the button concluding the order process.<\/p>\n

    2.5<\/b>\u00a0When submitting an offer via the Seller\u2019s online order form, the text of the contract is stored by the Seller after the contract has been concluded and transmitted to the Client in text form (e.g. e-mail, fax or letter) after the order has been sent. The Seller shall not make the contract text accessible beyond this. If the Client has set up a user account in the Seller\u2019s online shop prior to sending his order, the order data shall be stored on the Seller\u2019s website and can be accessed by the Client free of charge via his password-protected user account by specifying the corresponding login data.<\/p>\n

    2.6<\/b>\u00a0Prior to submitting a binding order via the Seller\u2019s online order form, the Client may recognize input errors by reading attentively the information displayed on the screen. The enlargement function of the browser to enlarge the display on the screen may be an effective method for better recognizing input errors.
    The Client can correct all the data entered via the usual keyboard and mouse function during the electronic ordering process, until he clicks the button finalizing the ordering process.<\/p>\n

    2.7<\/b>\u00a0The German and the English language are exclusively available for the conclusion of the contract.<\/p>\n

    2.8<\/b>\u00a0Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client\u2019s responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. In particular, it is the Client`s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.<\/p>\n

    3) Right to Cancel<\/h2>\n

    3.1<\/b>\u00a0Consumers are entitled to the right to cancel.<\/p>\n

    3.2<\/b>\u00a0Detailed information about the right to cancel are provided in the Seller\u2019s instruction on cancellation.<\/p>\n

    4) Prices and Payment Conditions<\/h2>\n

    4.1<\/b>\u00a0Unless otherwise stated in the Seller\u2019s product description, prices indicated are total prices including the statutory sales tax. Delivery costs, where appropriate, will be indicated separately in the respective product description<\/p>\n

    4.2<\/b>\u00a0Payment can be made using one of the methods mentioned in the Seller\u2019s online shop.<\/p>\n

    4.3<\/b>\u00a0If prepayment by bank transfer has been agreed upon, payment is due immediately after conclusion of the contract, unless the parties have arranged a later maturity date<\/p>\n

    4.4<\/b>\u00a0Kreditkartenzahlung via Stripe
    When selecting the payment method credit card, the invoice amount is due immediately upon conclusion of the contract. Payment by credit card is processed in cooperation with Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as \u201cStripe\u201d). Stripe reserves the right to carry out a credit assessment and to refuse this payment method if the credit check is negative.<\/p>\n

    4.5<\/b>\u00a0When choosing a payment method offered via the payment service \u201cShopify Payments\u201d, payment will be processed via the payment service provider Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter referred to as \u201cShopify\u201d). The individual payment methods offered via Shopify are communicated to the Client in the Seller\u2019s online shop. Shopify may use other payment services to process payments, which may be subject to special payment terms, to which the Client customer is separately referred. Further information on \u201cShopify Payments\u201d can be found at\u00a0https:\/\/www.shopify.com\/payments<\/a>.<\/p>\n

    4.6<\/b>\u00a0If the payment method \u201cimmediate bank transfer\u201d is selected, payment processing is carried out via the payment service provider SOFORT GmbH, Theresienh\u00f6he 12,80339 Munich (hereinafter referred to as \u201cIMMEDIATE\u201d). If he wants to be able to pay the invoice amount via \u201cimmediate bank transfer,\u201d the Client must have an online banking account that is activated for participation in \u201cimmediate bank transfer\u201d. Furthermore he must have the appropriate credentials during the payment process, and must confirm the payment instruction to IMMEDIATE . The payment transaction will be executed immediately afterwards and the Client\u2019s bank account debited accordingly. Further information on the payment method \u201cimmediate bank transfer\u201d can be called up by the Client at\u00a0https:\/\/www.sofort.com\/ger-DE\/kaeufer\/su\/so-funktioniert-sofort-ueberweisung\/<\/a>.<\/p>\n

    5) Shipment and Delivery Conditions<\/h2>\n

    5.1<\/b>\u00a0Goods are generally delivered on dispatch route and to the delivery address indicated by the Client, unless agreed otherwise. During the processing of the transaction, the delivery address indicated in the Seller\u2019s order processing is decisive.<\/p>\n

    5.2<\/b>\u00a0Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client\u2019s control or if he has been temporarily impeded to receive the offered service, unless the Seller has notified the Client about the service for a reasonable time in advance.<\/p>\n

    5.3<\/b>\u00a0Should the Client collect the goods himself, the Seller informs the Client by e-mail that the goods are available for collection. After receiving the e-mail, the Client may collect the goods in consultation with the Seller at the Seller\u2019s place of business. In this case shipment costs will not be charged.<\/p>\n

    5.4<\/b>\u00a0Vouchers will be provided to the Client as follows:<\/p>\n

    \u2013 by e-mail<\/p>\n

    5.5<\/b>\u00a0The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-supply and if he has concluded a concrete hedging transaction with the supplier. The Seller shall make all reasonable efforts to obtain the goods. In case of non-availability or partial availability of the goods he shall inform the Client and grant him immediately counterperformance.<\/p>\n

    6) Contract Duration and Contract Termination Regarding Subscription Contracts<\/h2>\n

    6.1<\/b>\u00a0The right to immediate termination for important reasons remains unaffected.<\/p>\n

    An important reason is considered, when the continuation of the contract is no more reasonable until the end of the agreed contractual period or until expiry of the notice period for termination, taking into account all circumstances of the particular case and with balanced judgement of mutual interests<\/p>\n

    6.2<\/b>\u00a0Notices of termination must be made in writing or in text form (for example by e-mail). .<\/p>\n

    7) Reservation of Proprietary Rights<\/h2>\n

    If the Seller provides advance deliveries, he retains title of ownership to the delivered goods, until the purchase price owed has been paid in full.<\/p>\n

    8) Warranty<\/h2>\n

    8.1<\/b>\u00a0Should the object of purchase be deficient, statutory provisions shall apply.<\/p>\n

    8.2<\/b>\u00a0Deviating hereof regarding used goods: Claims for defects are excluded if the defect does not occur until one year after delivery of the goods. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period.<\/p>\n

    The shortening of the limitation period does not apply,<\/p>\n