Cancellation Policy & Cancellation Form
Consumers have the right to withdraw from a contract under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or self-employed professional activity.
A. Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without providing any reason.
For contracts concerning the delivery of goods, the withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, has taken possession of the last item.
For contracts regarding the supply of data not stored on a physical medium, which are produced and provided in digital form (digital content), the withdrawal period is fourteen days from the date of contract conclusion.
To exercise your right of withdrawal, you must inform us (Tailwind Brands GmbH, Massener Straße 122, 59423 Unna, Germany, Tel.: +49 2307 1400120, Fax: +49 2307 1400129, Email: info@tailwind-brands.de) of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post, fax, or email). You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall refund all payments received from you, including delivery costs (except for additional costs resulting from choosing a different type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive your notification of withdrawal from this contract. For this refund, we will use the same payment method that you used for the original transaction, unless explicitly agreed otherwise; under no circumstances will you be charged any fees for this refund.
For contracts concerning the delivery of goods, we may refuse to refund you until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods without undue delay and, in any event, no later than fourteen days from the day you informed us of the withdrawal from this contract.
Returns can only be sent to the following address:
Tailwind Brands GmbH, Massener Straße 122, 59423 Unna, Germany.
The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this loss of value is due to handling beyond what is necessary to ascertain the nature, characteristics, and functioning of the goods.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal expires prematurely for contracts concerning the provision of digital content if we have begun executing the contract after you have expressly agreed that we start fulfilling the contract before the withdrawal period expires, acknowledged that you lose your right of withdrawal by giving your consent, and we have provided you with confirmation of the contract on a durable medium, including information on the premature expiry of the right of withdrawal.
General Notes on Returning Goods
- Please avoid damaging or contaminating the goods. If possible, return the goods in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure that the goods are adequately protected from transport damage with suitable packaging.
- Please do not send goods back to us with unpaid postage.
- Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation Form
If you wish to cancel the contract, please complete this form and return it.
To
Tailwind Brands GmbH
Massener Straße 122
59423 Unna
Germany
Fax: +49 2307 1400129
Email: info@tailwind-brands.de
I/we () hereby withdraw from the contract concluded by me/us () regarding the purchase of the following goods ()/the provision of the following service ():
Ordered on () ____________ / Received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for notifications on paper)
Date
(*) Delete as applicable